Managed IT Services
Reviewed by the Fully Compliance editorial team. Updated March 2026. The short answer: References are where the MSP's sales pitch meets operational reality. Ask for at least five references from organizations similar to yours in size and industry, including customers who've been with the MSP for
Managed IT Services
Reviewed by the Fully Compliance editorial team. Updated March 2026. The short answer: SOC 2 Type II at the organizational level is the most important certification an MSP can hold — it means a third-party auditor verified their security controls actually work over time. For individual staff, look for CISSP
Managed IT Services
Reviewed by the Fully Compliance editorial team. Updated March 2026. The short answer: Your MSP has administrative access to your systems, so their security posture is your security posture. Evaluate them on documented security policies, privileged access management with MFA, incident response plans with defined notification timelines, SOC 2 Type
Managed IT Services
Reviewed by the Fully Compliance editorial team. Updated March 2026. The short answer: The biggest MSP red flags are opacity around security practices, vague service definitions designed to be interpreted after you sign, resistance to putting commitments in writing, pricing too low to be sustainable, and defensiveness when asked detailed
Managed IT Services
Reviewed by the Fully Compliance editorial team. Updated March 2026. The short answer: The questions that matter most cover SLA specifics with enforcement mechanisms, security practices including SOC 2 status and MFA requirements, staffing quality and tenure, escalation procedures, on-site availability, and contract exit terms. How the MSP answers